I was trying to get a 4 speaker set up for our festival stall with bluetooth connection. 2 big speakers at the front and 2 small ones at the back. Pretty simple, right? I have lost count of the number of times I called up requesting product advise and they recommended product which wasn't compatible or not suitable for use. The worst recommendation was a mixer which the adviser failed to realise was a 4 channel INPUT not a 4 channel OUTPUT... *Face palm moment* Another product recommendation was a bluetooth receiver that plugs straight into the back of the Thump speakers they recommended. What the advisor didn't realise or mention was how awful the sound quality was. I'm not talking a little bit bad. It was terrible. No low end at all. Just a load of very quiet mids. If I turned the speakers up to full so I could actually hear the music, the gain was very loud terrible and the sound quality was no better. When I sent this back for a refund I got an email saying they were going to refuse the refund and send it back to me, because there's nothing wrong with the product. I was recommended the product by an advisor and it wasn't fit for purpose so why are they being so difficult about refunding the product? It makes no sense other than the fact they clearly don't value their customers. There were also the XLR cables they recommended I got for the SZ-MIX04 when it was actually large jack cables I needed. This mixer also only has 2 outputs not the 4 I wanted. Oh and the kettle lead I was told to buy which I didn't need for anything. It went on and on and on and on. Each time I called I was put through to a different adviser who would confidently recommend some product which wasn't fit for purpose. I've given up on the 4 speaker set up now. It just wasn't happening. I've settled for the 2 Thump speakers instead. I've returned all the gear I didn't want and guess what? They refused to refund a bunch of it and returned it to me....... What about the product they did refund? They haven't refunded the full value of the product so I'm left with a loss of around 50% of what I paid for it and no longer have the equipment. They are also telling me that one of the cables I returned is faulty. This is absolute BS. I really don't know what their issue is, but their product recommendations, customer service and returns department are all absolutely awful. I am amazed that they don't have more negative reviews. It goes without saying that I will not be ordering from them again and I will be telling anyone who asks where I got my kit from to avoid Gear4Music at all costs. This whole situation has caused so much stress, agro and I'm currently left out of pocket and have been for some time, because of the negligence of countless members of staff. Terrible, terrible company.