It seems that there is no communication between these people. I decided to try and trade in some gear I bought from them a while back, and the price they offered was pretty low considering the items were in excellent condition and hardly used. On top of that they charge the seller a courier fee for picking it up which they then deduct from what they already offer you! The worse thing that happened was I came across another company online selling the exact same Ukelele that I purchased from G4M a week ago over €100 cheaper and when I sent them an email asking why this was got the email returned as undelivered. I’ve sent another email and not received a reply from that one either. Won’t be using Gear4Music again!