After some the disappointment of receiving a faulty item (bass guitar), I organised a return. Customer service were in touch a few days later and rapidly organised an exchange with next day delivery. The guitar arrived very well packaged with all quality control tags and my initial disappointment was quickly replacement with huge satisfaction. Also appreciated that you can call their service and talk to someone, something that becomes rare these days but it made all the difference in feeling heard and resolving the issue. I highly recommend them and will shop again.