1- I made an order on July 10th paying 160.58 GBP for an interface and a condenser mic and express shipping. 2- Plus I paid customs for them. With the exchange rate on July 17th, 8.57 TRY= 1 GBP, I paid extra 484 TL (56 GBPs) for customs etc. 3-The interface did not work properly and had to return it, couldn’t make use of the condenser mic because it should be connected to the interface so I started return process for both products. Meanwhile I found out that keeping the mic would be better as I had to buy it again and pay for shipping and customs again. I requested arrange the return again for only one product. And I tried to contact them to get help after about 45-50 minutes of my original application for return. 4- Instead of reading emails and requests and complains from your customers they were doing something else and confirmed only my first return which includes both of the products and informed dhl about the parcel stating that there should be two different boxes even though they sent them in a single one. when the courier come to visit me next day, and they hadn’t replied any of my emails, he asked me to give him both of the products as they informed courier there should be 2 different boxes for this package and he took both of them in order to prevent any problem with the customs. 5-My return products were delivered to them in the next 2 days. To check if the things are going as they should be, I reached two of their customer representatives and asked for their confirmation stating that my mic will be sent back with a new interface. I have not 1 but 2 confirmations from not 1 but 2 of their persons. 6- But then they sent a new interface without the mic anyway. On the invoice it states "Please report all damaged or missing items within 24 hours of receipt. Thank You.” And I did so in 7 minutes. NOT AN HOUR, 7 MINUTES!!!! They replied saying sorry, nothing to do etc. Refunded the condenser mic (64.42 GBP). 7- It's been about 3 weeks and Their 1st replacement product didn’t make it. 8- Through the whole process I've warned them numerous times about the customs and they sent the new replacement as a new product causing me to pay customs once again. 9- So in total I’ve already paid 152.91 for a product listed 82.68 thanks to paying customs for both products in the original order an express shipping. Here comes the math: July 10th: -160.58 GBPs July 17th: -56.53 GBPs July 28th:: +64.42 GBPs ——————————————— Total:152.91 GBPs. And the new replacement being sent as a new order, I have to pay 38% once more for taxes and customs. 10- Today 1 GBP = 9.77 TRY as my country's having an economic crisis so I paid all my monthly salary only to get an interface instead of flying to London and buy it with my hands or even better buying it from m local stores. Despite all the profit added on the products cost it would be cheaper anyways. 11- They don't know how to operate so just stay away from them. They work like a grocery store.