The service provided is A+ normally. I sent an e-mail Sunday night in regards to having issues with our router that was supplied by GEEKS ON Wheels. I followed up this morning with a phone call to get some feed back and had to explain again on what had happened and could I please get it looked at. I also explained that it is used by my wife and myself with our businesses and the impotence of getting it up and going. I was told that we would have to wait until Thursday to get it looked at. I again explained that it needed to be done as soon as possible and was told that nothing could be done. I pushed and said it needed to be done before then. The gentle man on the phone said he would have a look at it and get back to me. He managed to get someone to come and have a look at it 1030 this morning which is very much appreciated. As mentioned the service from Geeks On Wheels is top notch and would recommend them to anyone.