Really disappointed in the service provided. A geek has come and looked at my laptop as it keeps restarting with a blue screen error. I was later advised the issue is fixed and I paid him on the same day. The issue was never resolved and after multiple attempts to contact, I was able to get through to Callum after almost 2 weeks. He advised later via email that the problem can be with the RAM and sent me the steps to run a test to confirm if the problem with the RAM or not. I have run the test myself and emailed him to advise the results came as negative so the problem might not be with the RAM and requested to let me know the next steps as soon as possible as it’s already been more than a week. I did not have any response from Callum. I called the 0800 number and later Callum asked to take the laptop offsite to get fixed. After 2 weeks my laptop was taken away, he returned it after I followed and I had to pay again for the services. The laptop is still not fixed after I paid almost $500 to Geeks on Wheels. Tried contacting Cullum to say the laptop is still not working but had no response. Really disappointed with the service and I prefer to try some other company to fix my laptop rather than relying on these geeks again.