I do not feel I should have to pay this invoice. I purchased a completely new system from Geeks which they installed. There has been an intermittent problem with WORD Not Responding when I go to print. It works fine for a couple of weeks then suddenly starts malfunctioning. When I go to click print I get the Not Responding message and it takes minutes for it to load the document if that is what it is doing. I then click print when the box turns blue and again, it takes minutes to transfer that information to the printer. It only happens on my desktop. WORD has also had other minor issues that are not normal. Your staff have had 3 - 4 goes at fixing this problem. It may function perfectly for 2 - 4 weeks after their visit then it suddenly re-occurs. I am not in a habit of wasting my time or your time, but the inference being made is, our staff cannot find a problem with the computer we installed and therefore I either must be imagining the problem or it does not exist. I like to think that I have been a good customer of Geeks over many years and generally I sing your praises and have recommended you to a number of people. I also appreciate you are doing your best to detect and solve my problem with WORD. However, look at it from my perspective, 'the customer'. I purchased a brand new desktop system (and laptop) from you and paid for its installation to completely upgrade the system, which was not coursing me problems I might add. This malfunction is within the warranty period and you have a very unhappy customer. I do not feel I should be invoiced just because you could not detect the problem. My suggestion at this point is I monitor the situation over the next 6 weeks, and if it happens again, that you replace the whole system with a new one and new downloads of all the required software. I value my relationship with Geeks and hope you can see it from my point of view. Regards John Oliver