Generally happy with the work of decommissioning the xtra.co.nz account. That was well done. However, since Ross left there is a new version of Outlook installed. I can no longer access or use the previous installation of Outlook, I can not view any of the original Outlook folders or emails, all of my Outlook Calendar settings/appointments have disappeared, the Address Book and Contacts lists have disappeared, and advertisements are now on the sidebar of Outlook. Another issue is that when I now attempt to Save an Excel, Word, or Powerpoint file, it only allows me to Save to OneDrive. I don't use OneDrive, I want to Save to the local SSD. It seems that the reason for each of these is that the original MS Outlook apps have been replaced. I don't want these new versions. How do I get rid of the rubbish advertising? Review Updated 23 Oct On reflection, Ross did a good job, just maybe could have reviewed more clearly with me where the laptop was at, prior to his departure. We don't want to discourage his enthusiasm. Happy with the work Ruben did to recover Windows 10. Happy to continue using Geeks on Wheels.