I called in Geeks when my printer broke down. Your rep was unable to repair so I decided to order a new one through Geeks. Was told it would be delivered, installed and the old one taken away. It took some time to instal the new printer - a suitable cable was not included. Luckily we found one amongst all the cables in our 'collection'. I was unaware that this was a WIFI printer and hope it works if my internet goes down. When it was finished I was told that the printer could not be taken away - I would have to dispose of it myself. I was very upset about this as this was one of the reasons I ordered through Geeks. I'd also point out that your rep should check what connections and cables are needed before ordering a new device. The same thing happened previously when I ordered a new printer through you. Your staff are helpful but things such as I mentioned above are irritating. And because of the complications with cables etc it means that things take longer - hence a higher charge. At this stage the printer is working fine, but quite honestly I would have preferred one that was not WIFI as we have a slow internet connection here and, unfortunately, fairly frequent outages. The less than perfect recommendation level reflects these problems, but I would use them again as Geeks offer a service that no-one else does and is useful to someone like me who is not very tech-savvy. The staff I have met (on two occasions) have been pleasant and helpful. But I hope my comments will be taken on board.