Had computer issue on day 1, called Geeks, no response (understood that closer to the end of the day), called them again in day 2, wait for few hours then had a guy (Lafi) called back. Was very frustrated that without my laptop for overnight, was thinking is it worth to pay annual fee as my husband and I are hardly to call Geeks (but each time our computer issue was a seriously problem). It has changed my mind about stop the membership when Lafi called, he is very very patient, extremally rich knowledge on computer, provided professional service, he fixed all my laptop problems within a very short time, on top of it, he even helped me to clean up my laptop, removed any unnecessary things, I very appreciate with his help. We have decided to continuous the membership with Geeks on Wheels because of Lafi, Geeks should be proud of what Lafi has provided to customers, well done Geeks on Wheels and Lafi. Cheers