After a week of being with GoW, I am more than a $1000.00 out of pocket and my issue has still not been fixed. I was told I would need to purchase the updated version of microsoft windows as this may stop my computer from crashing. I agreed, this cost me $259.00. He also mentioned if I installed the MALWAREBYTES program this may stop my computer from crashing - this cost me $140 + GST. Unfortunately the tech person could NOT install the updated microsoft program, and mentioned it would be best if he took my laptop away, I had an important meeting later that day, and that he would have to book for time to come back at another time to collect the laptop, he then mentioned as I would be using GoW multiple times he recommended I purchase the GEEK PLUS individual package which cost $189 + GST. He then left and my techno cost for the labour was $136.60 + gst (this included the $15 call out fee). The techno guy came over the next day to collect to take my computer and mentioned they will need to install a new hard drive (cost = $219.00 + gst) and install the updated version of MS - as this will be done at their office space in Kilbirnie. The new hard drive would definitely stop my laptop from crashing. The laptop was returned a few days later plus the additional labour costs of $182.40 + gst. I am still awaiting a quote for the new battery and a new extension cord, which I was told would take them a couple of hours to send, it's now been a couple of days and I have still not received a quote. In the interim I have rang around and got a quote for a new battery & extension cord and with the additional labour costs - I was quoted $428.95. Note as mentioned my laptop is still crashing. Poor service for a lotta money paid so far. Not a happy chappie. After consulting with the manager - it was agreed that GoW would refund me part of my costs - I’m am satisfied with the managers decision and the refund amount