I'm pretty unhappy with the quality of service. I was having issues connecting my wifi using extenders, and so I asked the company for help. The technician was quick to dismiss my issue and said it is because I have "unreliable" tech, despite the fact that I had been using it flawlessly for 6+ months. Funnily enough, me and my neighbour fiddled with the system some more after the technician left and noticed that the system has two different models of satellite, and that we were originally trying to connect a router to a router-- which was never going to work. We re-organised the system so that we were only connecting the satellites to the router and magic-- it worked.I think the issue is solved now... I feel disappointed in the attitude of the technician, which left me feeling unheard-- and the cost of the "work" (>$200). The call center people were great through, and very responsive. Thanks for getting backk to me about this issue,a nd I appreciate your understanding + refund. Cheers