Dear Geeks Thank you for your message We had the Geeks (Jacob D) last week helping me to work the passwords in 1Password. Jacob was very helpful and all seemed to be fine when we finished but soon afterwards it was only working intermittently and at other times giving a message "incorrect url". I rang the helpline but they were unable to correct it suggesting I made another booking with Jacob, who has been here this morning. He has now corrected the issue, which I think was due to a clash between 1password and Google chrome passwords. On both occasions I found Jacob very helpful and easy to work with. He explained clearly what was happening and showed me how to do it correctly sometimes several times! I have had Geeks helping many times over the years but Jacob has been outstanding in all respects, presentation, information re arrival, helpfulness and patience. I would always hope he would be available next time I have difficulties. Thank you, Vernon and Sally Harvey