We have used Geeks over many years and found service good. We are not so happy this time. The arranged time was at the start of the working day but the technician did not arrive until 1.30. A big delay. The installion of the virus software Malwarebytes was a mistake even though the technican knew we had signed a 2 year virus protection with McAfee in November. This created disappointment that the technican was not thinkling about the customer. There were also unexpected add on's which were not discussed but just added. I still respect Geeks but I was annoyed when I got home from work. I can say Geeks did later make contact and have made arrangements to rectify the key issue and explain the add ons. I respect them for taking a proactive response.