When my email was "upgraded" 3,000+ deleted emails turned up in my in box. As part of the change back I wanted the deleted emails removed from my in box but I wanted all those after November 2018 kept as I wanted all the Christmas letters. I asked him to delete them as they were removed as he was more able to deal with 3,000 than I was. After that was completed I was amazed to find I was fully charged for the remedial work. It was also at that stage I was informed that my email system would "soon" become obsolete and would have to be replaced. I feel totally conned.