We requested help with installing a new printer/scanner (with ADF), due to a change in my email making sure emails also came to my phone and seeing if any contacts on my old email address could be retrieved. When I went to scan I was unable to so. I phoned you and Will, in 10 minutes loaded an icon which made the whole process make sense. At the same time he "altered the settings"to hugely speed up the scanning. DJ did nothing regarding the unbelievably slow scan,( which largely contributed to the long time he was here) except to say we should have bought a Brother model that you could have supplied. I still do not have emails coming to my phone. Sorry, but we feel we were seriously overcharged for the outcomes achieved.