JP was knowledgeable however he was way too quick which turned out not to be that helpful. I wanted help with downloading music so I could listen via my fitbit, he said to use Spotify and then link up the versa on my laptop - tried it today and can't get it working - if he just took the time to do it with me then I wouldn't be feeling really frustrated today. Same with the tv - really fast clicking through but not actually showing me so I am no better off really. To be fair he did the backup and system checks on the laptop. Nice guy and definitely has good technical knowledge but actually didn't deliver half of what I needed which I have experienced before with Geeks on Wheels.