We have had 3 visits with John and we probably could have had the work done in 2. HIs first visit advised us the current laptop would need to be replaced and we discussed set up etc.When he came to set up the new laptop my expectations was that it would replicate our previous laptop and we would not have any issues. The fact that I had to contact you to get our ESET put on and our email set up with our folders and contacts seems that our set up wasn't complete as he said. Our communication with each other would appear to be not very good. We hope that we do not have any future issues with our new laptop.