I have not been satisfied with Harry. When he first came he pressured me to purchase the computer despite me saying that I wished to discuss the purchase with my husband first. Harry's communication has been very poor. He has not given me very clear timeframes about the waiting times for the computer and also he did not tell me clearly when he rang last week that he would only be coming to pick up my computer to take back to the office to transfer my data over to the new computer. I have not been given very clear indications of the costs involved with the purchase of the new computer. Harry has also been very vague about the trade in of the old computer. He indicated that it would be about $200 to $250 but as he was walking out the door yesterday he said that it could only be $50 if there was a problem with the old computer. Due to this vagueness I will not be accepting less than $250 for a trade in! He also tried to pressure me into purchasing a monitor with once again a vague indication of the costs involved. I felt that he was more interested in me spending more money than giving me full and thorough information about what was involved. Overall I will not be recommending Geeks on Wheels due to all the miscommunication and lack of communication. I would expect a full disclosure of costs involved prior to signing any forms.