Job No. 3232217. Son in England not impressed as audio issue was not dealt with, he agrees PC is slow but this would not cause the sound to be affected while leaving the video looking OK. Thought that trying to sell iPad to compensate was stupid as we already have one. I do agree with all our son says and trust him as he is a computer expert. We would like a return visit to sort out the sound problem without extra charge as Jacob was here for over an hour and did not solve the fault which was the reason he was asked to attend in the first place. Also he was asked to install Duo on our Samsung tablet which he did not do. We have installed this since his visit having no problem doing so and feel that he could have done this within a few seconds for us. If you are not able to sort this out we will be forced to call in another computer repair service. We definitely could not recommend your service to anyone else at the moment.