It was not a good experience at all. The laptop was taken away to upgrade but came back not working satisfactorily for me or the technician. I purchased a new Windows programme on Bryns advice to solve the problem but not to be. I then requested Bryn to take the laptop away again as he did not seem to have a solution to the problem of my Outlook files missing. Finally after phoning head office and asking for Bryn to be given some assistance I have my files but had to settle on not having Outlook. Most of Bryns time in my home was spent on Google. This did not give me confidence and the outcome confirmed this. It was a very expensive experience and one I don't wish to repeat. This was not my past experiences with your company. I believe the technician was incompetent and became very frustrated with the situation.