We, my wife and I, have purchased jewellery from this company from day one, along with other jwewllery channels. But over the years, we have found the best quality of precious metals and gem stones to be provided by Gemporia. We have only ever had one issue over the years and that was a 10kt gold opal ring, where the opal had a scratch on it. After a pleasent phone call with customer services, within a week we had received a perfect replacement and an apology. These days, since 2014, from watching Lynn Jinks on the Lounge, we started to collect loose gem stones. Our first loose stone was a 2ct Russian Diopside. Since then we have purchased many loose gemstones from Gem Collector. We are more than happy with all our purchases and how any queries have been dealt with by customer service staff. In our opinion they are second to none as even the customer services staff seem very qualified in precious metals and gem stones. We agree many of the presenters have left over the years and some are active now on other jewellery channels but learnt their trade on Gemporia. Won't mention names but those who have been collecting jewellry/gem stones for a long time as we have will know who we mean. All in all, with our own personal experience Gemporia and Gem Collector are the best jewellery and loose gem stone channels on air and you get an authenicity card as proof of the location the stone came from and any enhancement, if any, the stones may have received. Also all the precious metals we have bought are fully hall marked.Both the precious metals and gem stones are ethically sourced and not purchased by a gem hunter from a man in a tree house as they are on some other jewellery channels. Check out gem hunters on You Tube for yourselves. Good luck with all your purchases whoever you decide to purchase from, but as we've stated, in our opinion Gemporia is the best online jewellery and loose gem stones channel out there. God bless you all and please stay safe.