have shopped with them for years and in the "good old days" hardly ever had anything to complain about. now, its pretty much everything from the presenters (please PLEASE get new ones) the items, i've had to send more stuff back than ever before due to poor quality, not looking like what we saw on screen and generally just being rubbish. but my biggest complaint has to be refunds and how ridiculously slow this company is in giving you your money back. there's no excuse, currently, you owe me approx £170...just refund me! enough of "short staffed" (employ more people) enough of "we are very busy" employ more people enough of "our refund policy states blah blah blah". just bloody refund people within a reasonable acceptable amount of time and be done with it. btw, your items are getting worse and worse, quality is awful, and why are you selling so much, what can only be described as TAT. word to hattie houston and her hugely inflated ego...your items are from china and sell on ebay and really, i mean, really are awful.