my issue (this time) is with katie and her "visage" range. She seems to think she has invented retinol, etc. her products are GREATLY over priced. perhaps if she did a bit of research beforehand she could see we ( i, for one) can buy the EXACT same thing for a very reasonable cheaper price elsewhere...anywhere. ok, packaging may not be as fancy but who really cares about that. as for her sidekick "mrs hattie houston" give me a break, this womans ego is so inflated its becoming a joke. been a customer buying jewellery from here for years, on the whole, never had much to complain about except their slow refund process, but now? quality is rubbish refunds even slower if that was possible, blatant lies about items on screen (never been seen before etc, er, yes it has, was on 3 days ago) but the presenters! please please, pretty please with sugar on top, ditch them. get new ones and make gemporia watchable again.