bought a defective phone off the site. No problem. I'd just return it. Now after calling and asking about it three times and being told I would get a call back without ever receiving one, they finally tell me my package has not been received even though the tracking # says it was delivered. They are not refunding my $200 for the phone or the $30 I spent just to ship it back and in order to buy the phone off the site at all I had to purchase another month on the plan. Now with my current phone the data is not working and they told me they would call me back about that too and still have not. I paid for thee months with data so I could get a discount on the phone I bought on their site and now I can't even use the data i purchased. I've spent a lot of $ on this company at this point and gotten very little for it.