AGGRAVATING!!!!Already a Gen Mobile customer . I needed a new phone. Checked compatibility before purchase . Ordered new Sim card. Wanted to Port old number. I thought it would or shpuld be a seamless transfer. WRONG! Already no service for over 2 days, Phone not recognizing the Sim card. Keep telling me to remove card. Reboot . Try this and that already for 2nd ,3rd, and 4th times Now I am told I need to wait another 2 days for them to continue to trouble shoot. Other carriers you can walk in to their store and walk out with a working phone . SO WHAT TAKES 4 DAYS ?? Mean while I am cut off from calls and receiving important calls I was expecting. I encountered a multitute of issues when I transferred to Gen Mobile 2 years ago for over 3 days. They really need to fix these transferring issues .