I am with Gen Mobile for over 2 years. They used to be really good. Since the change to TMobile it's the worst service ever. I purchased the 3 month plan and have nothing but trouble. Most of the time it doesn't even get a normal phone call through. It never connects to the internet when I leave the house. I (and others) have checked all the settings. I haven't used ANY data that I paid for all the 3 month. I called several times and nobody picks up the call after more than an hour on hold. The on-hold music is torture. I left a call back number and someone called back the next day to tell me they can't help unless I have another phone to give instructions. I am alone and have no other phone available. When I bother other people to let me use their phone no one picks up again. Never mind they had me buy another phone when they changed to TMOBILE. The phone is just like their service, the WORST ever. I want my money back!!!!!!!! UNBELIEVABLE!!! BAD BAD BAD