On August 2nd, 2022 I encountered a few guys in my local Walmart that offered phone services through Gen Mobile. They offered free phones as well as feature improved phone for an additional fee. I upgraded the phone option and paid the fee to have enhanced quality. After I got home and decided to activate and transfer my current phone number to the new phone service, I contacted the customer service for assistance. The representative attempted to assist me, but when she sent the command to port the number the phone was immediately disconnected and has not begun working again. I have contacted customer service upwards of 30 times since, to no avail. No one has been able to rectify this matter. I have been told several times that the matter has been escalated and sent to the tech department, the supervisor ect. and not once have I received a call back. I would really like have the situation corrected, but I am also willing to just get a refund for the purchase if a solution cannot be met.