If I could give them NO STARS for their messed-up service, I would. Got a phone threw Obama care and it has never worked properly if at all. spent 3 hours on a friend's phone to call customer service and just kept getting put on hold and then hung up on. They take this federal money to provide service to low-income people and provide nothing. There has to be a law against this someplace and when I find it, I will attempt to but GEN MOBILE OUT OF BUSINESS! They are not just ripping off the federal government but the people whom the program was intended to help