Genmobile is a SCAM! First off this phone which is a galaxy A03s is supposed to be free but the representative that walked door to door in low incomes housing places make you pay them $20 for the phone. I wish I'd known this before purchasing it. then they close your account and you're no longer able to make phone calls or text but you can receive text. then there's the period where all of the sudden the phone service is able to work for a short amount of time then it turns off again. at their sole discretion. anyway then there's another issue....when I tried making phone calls to other companies or family it will go straight to genmobile customer service even though I didn't dial the genmobile customer service line it still redirects me to their scamming company. it could be any number in the world and it still will redirect me to the same customer service line. This comapny is based in India....let that sink in.