I was bringing my own phone to their plan. They mailed me the SIM card to get started. When I tried to activate it, I followed the instructions with the SIM card and emailed them. They sent an email back that they had sent us the wrong SIM card and would mail us out another one at no charge. Didn't receive it and called them after 11 days. At that point, they said they would not send us the correct card without us mailing them the old one back. Then we said forget it, give us a refund. Then they said they wouldn't even refund us without us mailing them the old SIM card. That is unreasonable. We will not do business with this company. This is sub-standard service.