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Jill manders
DONT BUY ANYTHING FRIM THIS COMPANY! I have never dealt with such an unhelpful company. Purchased a Hyundai lawnmower which would not start, we were asked to box it up and send it back to them to check, we were informed that there is nothing wrong with it and asked to pay £122 carriage and their labour tine. We refused to pay, eventually they returned the mower back to us free of charge, but it still wouldn’t start. My husband stripped the mower back and called the technical team, Sean was helpful but Paul not so as he didn’t even send us an email explaining what to test! After listening to Shaun’s advice saying the float in the carburettor May be sticking my husband managed to solve the problem. This problem should have been rectified when it was returned but instead they never even checked the machine. It’s a good job my husband is quiet handy, I would never have been able to fix the problem on my own and Gen power certainly wasn’t interested. Very poor show on a lawn mower costing us nearly £500. Please beware if you buy from them your on your own!
2 years ago
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Genpower has a 1.7 average rating from 72 reviews

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