Genpower Reviews

Name: Genpower
Rating: 1.70

1.7 Rating 74 Reviews

18 %

of reviewers recommend Genpower

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1.7

Based on 74 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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Genpower 1 star review on 17th December 2021

R O Stanley

Anonymous

Anonymous // 01/01/2019

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“I bought a Hyundai lawn mower that after 8 months broke down. After several videos and emails Genpower agreed to take the item back. However they made me package the item, which wasn’t easy. It’s been with them for four months and I’ve had several unhelpful and quite rude emails in response to my enquiries. It’s unbelievable that a company can operate like this to be honest.”

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Posted 3 weeks ago

“I purchased a vertical log splitter at over £800. Three year warranty. 3 months after warranty expired unit failed. After sales support for a product which is not fit for purpose was total rubbish. I should say that I have been spending three months trying to get a solution. The unit is a "professional item", I am a pensioner who relies on wood to stay warm. The item was used once a year to split wood for my own use. DO NOT BUY FROM THIS Company.”

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Posted 3 months ago

“I ordered a new part for my strimmer. It made my machine impossible to use. I sent my strimmer to the service department They finally agreed to replace the strimmer. They then sent me an Artificial.Grass sweeper on two occasions. Five months later they have refunded the price of the strimmer. A very disappointing and incompetent company. It’s impossible to speak to the same person twice. They send the wrong paid for replacements and never take responsibility for any mistakes. I will never use them again.”

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Posted 6 months ago

“Brought a lawn mower with electric start from Amazon. The battery charged up the first time but since then refuses to charge. It said if there were problems to contact Genpower. It is still under warranty. Constant rubbish emails for weeks now and no offer to sort the problem out. I thought Hyundai were a good company - I had never heard of Genpower. Genpowers customer service has been rubbish and I now have a very heavy lawn mower without electric start. I am old and can not go on with the very hard to use pull start. My even older husband pulled muscles in his arm trying and 2 months on still can't drive. Mower not fit for the purpose it was brought and no help at all from Genpower. Will never buy Hyundai again while it means dealing with these idiots”

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Posted 8 months ago

“I purchased a hyundli stimmer from argos in May this year. When I came to put it together the hand grip.handle would not tighten. I have made several phone calls to customer service help line to get a replacement. I am still waiting .the stimmer is an excellent piece of kit.it does what it says on the tin.”

Helpful Report

Posted 8 months ago

“I do not recommend this company. If anything goes wrong with your purchase and this company is to blame, instead of doing everything to satisfy the customer, this company will do everything to discourage you from any contact. Instead of organizing a collection for the customer, because it's not yours fault, you have to buy your own packaging for which you have to pay, and you have to go to the parcel collection point, wasting your own time. Regarding the refund, I recommend paying with PayPal because they will do everything to delay the refund until eternity. Contact with anyone who answers questions is like contact with a chatbot, dehumanized with a large dose of ignorance and lack of understanding. When reading the opinions of people who have had bad experiences, the same problems arise, whether it's company policy or lack of empathy, it doesn't matter because I won't buy anything from them again. To get my money back, I had to open a case with PayPal, and after assurances that they would refund the money right away, I had to escalate the case because they stopped responding, and finally, PayPal considered the case in my favor. What a waste of time, dear founders of this company, Mrs and Mr. Lisa and Roland Llewellin, do you have any idea that a reputation takes years to build and is destroyed in the blink of an eye? But I wish you all the best. Unfortunately for you, my money will go to someone else. Cordially Maciej.”

Helpful Report

Posted 9 months ago

“they look after hyundai warranties for lawnmowers. the company is that poor, it was almost embarrassing. I'm not a serial complainer and very rarely leave surveys but genuinely, if you avoid this company, you should. they are in essence a scam company designed to avoid accepting warranty repairs”

Helpful Report

Posted 9 months ago

“Worst Customer Service I have ever received. Bought a spare part from this company and was advised I would get the part by today, part never arrived so I called Customer Service to get an update, soon as I told the first advisor he ended the call. Called again and exactly the same happened, soon as I said can you give me an update on my delivery call ended. 3rd time I pressed the option for them to call me back, they did call back but as soon as I said I want to track my delivery - shock call ended and they didn't call back! Gempower, your Customer service employee's are making you look like cowboys! I for one will never buy through you again, I will never buy another Hyundai power product either because I don't deal with poor customer service @Hyundai - you need to source better representation for your products”

Helpful Report

Posted 9 months ago

“Sell faulty products but will not refund! Purchased a JCB-pw15040P petrol pressure washer. Stopped working after the first use. Contacted customer service 32 days after receiving but will not refund me. Terrible after care will sell you faulty products and then not help you!”

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Posted 10 months ago

“Hyundai wheeled strimmer arrived in broken box with missing bolts, unworkable and unfit for purpose. Refused to take back as complaint was made 'too late' - less than a month after purchase. Not sure where to go with this - but left with a machine in bits that doesn't work”

Helpful Report

Posted 10 months ago

“Took £430 from my account for a lawnmower. Waited a week to tell me that it was out of stock and still trying to get my money back 2 weeks later. Joke company. Terrible customer service and staff who don’t have a clue what they are doing.”

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Posted 11 months ago

“A Five month wait for an under warranty part is not acceptable.”

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Posted 1 year ago

“Awful customer service. Returned a machine as I'd ordered the wrong one, didn't unpackage it at all and it left the same as it arrived. They collected the machine and two weeks later I had to chase them up to find out when I was going to recieve my refund. They dodged me three times then finally today said its been processed and I should recieve it in 5-10 working days meaning it's taken almost a month in total to get my money back. Its no small amount either. Its absolutely ridiculous, if you use them make sure you get your order right because if not you're in for a treat dealing with their "customer services"...”

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Posted 1 year ago

“Terrible they are rubbish, I bought a petrol hedge trimmer, it has never worked, I’ve never used it, when it runs the blades operate on there own this is highly dangerous, when the throttle is squeezed it cuts out. I’ve been corresponded with their customer service to put it bluntly they are muppets. Do not use this company so unprofessional”

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Posted 1 year ago

“Do not buy from this company, they can not fix problems under their warranty, they just send the mower back without taxing it.”

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Posted 1 year ago

“Excellent service and fantastic speedy delivery, despatched Tue received Thur lunch. I ordered a HMY430SPE mower 17” with Electric start and self propelled it’s absolutely brilliant. Just received it, tried it out, started first time, the electric start is magic, it does have a manual pull cord if the battery runs flat. Tried the mulching out too, you can hardly see the clippings on the grass. A great plus also, you get a 600mI bottle of oil, so you can get mowing straight after assembly, this was straightforward too. The only this I was a little confused about, was where to attach the cable pull cord holding spring, it goes where the upper handle is attached to the lower part, just put it on the screw and tighten. Can’t believe how quick the delivery was, others were two to three weeks del. It’s a great little mower and I wouldn’t hesitate to recommend this mower. Brilliant service, Brilliant Mower, really pleased with it and so much power too. Thank you ..best regards James.”

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Posted 1 year ago

“£500 lawnmower drive cable snapped after 3 months. Under warranty Genpower agreed to send a replacement cable. Wrong cable sent 1 week later. Still waiting for the correct cable Serial number and part number provided It’s a joke!!!”

Helpful Report

Posted 1 year ago

“Hyundai really need a new distributor in the UK. The after sales service from Genpower is worse than useless, they ignore information or requests in emails and send responses that might as well be written in swahilli for all the sense they make, clearly their emails are not written by someone who took the time to read or understand or perhaps the auto translate option doesn't speak English. We will never buy a Hyundai product again as long as Genpower are dealing with after sales. Happily have recently bought a generator from Champion and a log splitter. Didn't even consider Hyundai as an option.”

Helpful Report

Posted 1 year ago

“Scam company! Do not use!! Collected my £400 Hyundai Lawnmower and now won't let me have it back. The drive broke after a couple of uses. Hyundai customer service should not have this shody customer service company looking after they Aftersales. Gen Power Ltd - what a joke company! Should be ashamed of your dishonesty.”

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Posted 1 year ago

“Stupidly thought I was ordering direct from Hyundai from the website page! However only realised it was Genpower when had to make enquiries as to where my mower was? Took ages to get to speak with after sales. First person said it's with the Courier and he would chase and get back to me. By the end of the day had heard nothing. Rang again and was told by someone else they cant find it! This is 8 days after it had been shipped. Asked if we could cancel and have a refund and was told you have to send the product back first! Hang on, the product I have not received has to go back before I get a refund? Unbelievable. So we insist on talking to a Manager, eventually we get the team leader who was very polite but said he would get back to us before 5pm. He didnt but I did get an email to say the Courier cant find tour mower so we will get tracking on the one we will dispatch. It said we will dispatch your repaired mower on Monday! Having now read other peoples remarks it is my opinion that they may be selling repaired machines to sell as new. Everyone on here should complain to the trading standards as the company are not going to stop selling until someone stops them. Will I ever get my paid for Hyundai lawn mower? Will it work or break down after a few weeks? Who knows but I think the Daily Mail may be interested as well as the tv programme Rogue Traders. Watch this space ........”

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Posted 1 year ago

Genpower is rated 1.7 based on 74 reviews