The bed arrived on the planned date, via courier; we had to go for the self assembly due to access limitations, and the assembly was easy enough, only some of the metal brackets needed some minor bending (I would recommend the assembly service once available, but we could build it with no other problems and no particular tools, including the lifting mechanism as we purchased the ottoman bed with storage underneath). The only issue was that there were some parts missing (some screws, some timber wedges); the good part is that the customer service is very easy to get in contact with, either via live chat or phone, is very helpful and professional and arranged the delivery of the missing parts within a couple of days. Better to check you have all the parts before dismantling the old bed/start building the new one, to avoid surprises halfway. The bed quality is superb, from the wood parts to the screws/mechanism all felt very solid, well made and fit perfectly, a major change from my previous bed. Looks great in the room and is very comfortable with sleeping. Quite impressed by the quality of the slates, particularly, and by the support for the bed frame. Overall, really happy with the buy and with the service offered: I think the quality/value for the price is outstanding, and the minor hiccup of the missing parts was compensated by the awareness that there's a great customer service ready to help you and easy to contact. Would wholeheartedly recommend.