Avoid at all costs. I was very excited to find these amazingly designed beds. I ordered a king size platform poster bed. On the initial delivery date, the tracker they sent me to use said the delivery van was over an hour away. So I decided this would be a good time to leave work to get home with plenty of time to meet them. Two minutes passes and they ring to say they're outside!! I jump in a taxi, get home in ten minutes only to find they've left, despite being assured they would wait for me! Then on the next chosen delivery date (two weeks later), they arrive early and get to work assembling the bed. The men aren't wearing masks, during a pandemic. They inform me two vital bits of the bed are missing. They leave. Then half an hour later return with the 'missing parts'. In all honesty though it seems like they just took two random legs off another bed as they assembled the parts for a four poster bed which mine isn't! I've contacted get laid beds who say they'll send the correct legs for assembly, who knows when. This means yet another day off work for me, costing me a total of £190 for my time off work. I've asked for a refund on assembly and delivery fees and compensation for my unnecessary time off work. Their replies have been snippy, blaming everyone except themselves for all the mistakes. They've finally offered me a random £80 for my hassle or a total refund for the bed. Neither of which solves my issues. I've asked for a manager to call me, which I hope they will do today. Terrible customer service overall, and on inspecting the correct bits of the bed I do have, I can see it's badly made, with the headboard seeming loose and creaky. Would never recommend to anyone.