We ordered a 4 poster bed and mattress and were so excited for it. On delivery day we got rid of our old bed and mattress to clear the room ready. The bed arrived at around 9am but with no mattress. I immediately called the courier who explained there was no mattress at the depot for them to collect. I then called Get Laid Beds and was assured they would get onto the issue immediately and return my call soon, as they needed to contact the courier. I explained we would have to sleep on the floor as we had tipped our old mattress. I didn't receive a return call so around 7hrs later I called back and was met with someone who sounded very apologetic and seemed to take accountability over the matter saying they would chase the issue personally and return my call first thing the next morning with an update. I again explained we would have to sleep on the floor. The next morning, again, no call back. In the afternoon I called them and was told the process to search for the mattress can take up to 48hrs. I again explained we were having to sleep on the floor. The next day I called again for an update and was told the matter would be chased. Around 30 minutes later I recieve a return call saying the mattress had gone missing and it would take up to 3 weeks to get a new one to me. I then had to request a refund and buy from elsewhere as we couldn't wait that long. The bed itself is of good quality but due to the extremely poor customer service mainly due to lack of accountability and care I couldn't bring myself to rate any higher.