We booked our slot to visit the showroom, and got undivided attention. All the beds looked fantastic. All really well made proper beds. Decided on the White Knight space saver small double with an underbed storage drawer. I received emails saying when the bed was being made. On delivery day, I got an estimated delivery time, a phone call saying they were on their way, and then a 'track your bed' I could even see it got stuck in traffic at the end of the road. Chris and Susan assembled the bed quickly and carefully. We are really happy with the bed and how it got to us.