The bed is excellent and looks really good in place. The customer service was very good: the bed was delivered without screws or instruction; when we called the company they apologized and despatched them immediately; unfortunately they did not arrive and so we had to contact again two days later when they again apologized and sent the items immediately and the second delivery arrived the following day. It was irritating but the staff were very polite and helpful and took action immediately. Well done and the delayed delivery wasn't their fault. Instructions were easy to follow and the bed is stunning and comfortable.