The good: * I really like the design of the bed, it's attractive and practical * The sapele wood looks and feels really high quality * The delivery people were friendly and punctual The bad: * Some of the pre-drilled holes seemed to be missing. For example, the holes for the end rails and for the central rail in the bed were missing. This was seemingly random - for example one side of the bed box had pre-drilled holes at one end but not at the other, even though they should have been symmetric. I spoke to one of your staff members over the phone, who told me that because I'd ordered the sapele wood finish it was normal to not have all of the pre-drilled holes - if that's the case, I think you should definitely mention it in the assembly instructions, and mention in the product description that drilling is required. Luckily I happened to have a drill with the correct bits and was able to complete the assembly, but it was much more work than I expected. * The instructions could have been clearer. For example, when I was assembing the bed boxes, there was nothing to indicate that the slats needed to be inserted in a particular order due to some of them having pre-drilled holes. I had to go back and reassemble the box when I realised this. * Some of the screw holes didn't line up exactly, and in some cases I needed to use a *lot* of force in order to get the screws in. I'm not sure if this was because the wood had warped slightly, or because the holes weren't drilled in exactly the right places to begin with.