After a fair amount of back and forth with the support team we finally have a bed frame that meets our requirements. The support team are friendly and responsive, however the company is let down on the manufacturing side, with items not being made to the right size. Delivery with FedX first time around didn't work well, however the second time around it did. The last thing is to say is be careful when ordering your bedframe as they advertise British and EU frame sizes, except manufacturers in the UK are making Kingsize and Super Kingsize mattresses which are the same length as EU mattresses (200cm). The frame we bought is very minimalist as so that extra 2 cm means the difference between a snug fit and a very snug fit with no space for your sheets!