lovely bed really pleased with it. It's the second one we have bought. Went together nicely and looks beautiful. My daughter and I both use your company and the quality is fab. Only issue for me is around delivery, you place an order and get quite an abrupt e-mail saying make sure you are in - we won't be giving you a time slot (when you actually did give me a time slot!), make sure we can get to your house etc etc and if we can't deliver you will be charged for re-delivery etc. It wasn't relevant to us as we have plenty of access but there are ways to word things when people have spent a lot of money with you. I'd have thought in the current economy an e-mail saying thanks for your order and we'll do everything we can to make it a smooth process would be better and worded better rather than what feels like quite a threatening e-mail which is clearly just a standard note sent to everybody, it really needs re-wording to say 'we're sorry we can't give you a time slot' rather than very blunt. Or why not try give time slots to make people's lives easier. When lorries are loaded the driver knows where he's going and who is first drop off. It's 2024! everybody has e-mails, sat navs and mobile phones - technology to keep us updated.