Terrible experience. I will never buy from this company and get and cannot recommend them. Firstly, when I ordered the bed over the phone, they were very unhelpful in getting a White Glove + Assembly delivery on a suitable date so I was forced to order by standard delivery and assemble the bed myself. Secondly, the instructions are misleading, leave important information out, and have conflicting instructions. And finally, they forgot to include a whole set of screws which means I'll have to call them to have screws sent out. And this for a bed that costs over £800 for just the frame. An ubelievably bad comapany.