Our bed was delivered on time no problem, and I even managed to change the delivery date at short notice. But things went down bill quickly after delivery when we discovered there were no instructions or screws in the boxes. After contacting customer service they agreed to send it out on 24 hour courier but it unfortunately took 2 days to arrive and we soon discovered they had sent out the wrong instructions with the wrong screws! By this point we have missed the window to get the bed assembled by the weekend for our kids. When I contacted customer service (again) to make a complaint and ask for the screws to be urgently delivered it had been 6 days since delivery. By the time we (hopefully) receive the correct screws it will over a week! I was not offered any compensation after the first mistake. By the second mistake I pushed again and the offered me a small refund. The only reason this review is not a 1 star is because the original delivery was one time! And they agreed to at least a small token of good will. But Disappointing customer service overall given the amount of money the beds cost.