Overall the bed looks good now it's assembled and it seems well made, definitely an upgrade from our previous bed. However the delivery process was frustrating. I placed my order on 1st November and specifically selected delivery for Saturday 30th November. On Friday 29th, the day before my order was supposed to arrive I received a tracking link which said the delivery would come on Monday 2nd instead. I called up and was told nothing could be done about it but that it would arrive on Monday 2nd. I got an email with a delivery window on Sunday 1st evening, confirming my order would arrive in the morning on Monday 2nd. I then received another email on the morning of Monday 2nd saying that my order would not be delivered that day as the courier had not received it yet. In the end my order arrived on Thursday 5th December. The instructions manual could have done with some more steps / information or clearer colour photos. There were some pilot holes drilled on some parts of the bed to help with the assembly, but these were not mentioned in the instructions and were not super obvious. Also the screws received were slightly different to what was listed in the instructions, so it took some working out what should be used.