We had high expectations for our Japanese Storage bed. Unfortunately the quality of the wood, wood staining, design and construction failed to meet any of those expectations. Little care was taken when drilling the pilot holes and countersinking. Some of these were off centre and dangerously close to the edges of the wood, which could have resulted in nasty splits. The fabrication of the bed frame itself lacked precision, and it couldn't be constructed as intended. The slots that had been cut to support the bed frame were over 10mm or ½ “different, meaning that it could not be constructed without forcing it into place and throwing ‘off square’. We were expecting something of high quality, but it reminded me of buying a cheap prefabricated shed. We were super disappointed by having to return the bed, as it was a style that we really wanted to incorporate into our home.
Having said that, the customer service regarding the return of the bed was very good. It’s just a shame that there was a need to return it and that the care in production did not match that.
4 days ago
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