Shocking customer service was told the bed would be delivered on 15th after an extra two delay because of Covid19 (which was fine and I had know problem with this given the circumstances). Received no communication until I phoned customer service to find out if the bed was being delivered, only to be told that it had been put on hold but some incompetant person at customer service and couldn't be delivered till another 5 days later by their white glove service. On top of this they told me that they were not providing white glove service while the pandemic was happening even though there is know mention by them in any email or on their website that this was happening. Absolutely joke of a service and didn't even offer any money off for the inconvenience.