I took a while choosing a new bed, the space I had for it was limited and I wanted something special. I found the Ohio day bed and really like the style. It also fitted perfectly into the recess I had for it. I asked questions via the chat on the website and email and got lots of helpful responses. Once my bed was ordered I had a little while to wait but that's to be expected when something is being made. I was pleased to get an email telling me my bed would be ready sooner and my delivery was being upgraded free of charge. Delivery was stress-free and with lots of updates on times etc. Assembly was a challenge, mainly due to the limited space available but I managed it. The instructions were clear and comprehensive. I am really pleased with the bed. It looks great and is very comfortable. It also doubles as a little sofa to relax watching telly with the kids. I am very pleased.