Very happy with the overall service and quality of the bed. We ordered an Oxford adjustable motorised bed. When it was delivered the motorised parts were not. As soon as I contact them, it was sorted out and the original delivery price refunded as a courtesy. Putting the bed together (with excellent bed instructions but zero instructions for the adjustable element) you can appreciate the fantastic craftsmanship and the overall quality. Thankfully, I have some tricky furniture assembly knowledge courtesy of another company (that shall remain anonymous blue and yellow are their fav colours)! My wife is a wheelchair user and to have a motorised bed is something we both hoped for, for a very long time....find one that a hoist can fit under has been a tricky business!! However, this bed is ideal, no perfect and we are extremely pleased with it. Thanks getlaidbeds btw love the name ;)