DON'T EVEN THINK ABOUT IT GetTransfer is responsible for credit card fraud. They failed to provide the trip for which I paid 159.36€ in full and in advance, and they have refused to refund my money, instead giving me a “credit” on their unreliable website. In February 2022, I booked a rather expensive trip in Texas on GetTransfer.com, because I was not going to have access to a car while visiting. I received an email confirming the trip, and 159.36€ was charged to my bank account. In April, six weeks after having paid and thinking my trip was secure, less than 24 hours before the car was supposed to pick us up, and with no prior notice, I received an automatic email from GetTransfer saying my driver had canceled, with a link to their website which confirmed that my trip had been canceled. The agitation and anxiety this caused my husband and I was considerable, as we were expected in another city the very next day, and we were in the middle of a busy and stressful trip. Soon after I received an email from someone at GetTransfer informing me that my driver had canceled and that the replacement driver would cost an additional 90USD. The email asked for my confirmation of the new trip and additional charges. I DID NOT approve the new driver or the extra charges. I replied demanding a full refund and was forced to make other transportation arrangements, as we urgently needed to leave the next day. I considered my agreement with GetTransfer to be void, as they did not deliver the service agreed upon although I had already paid. At almost midnight that evening, about 10 hours after having my trip canceled, I received an email from a second manager at GetTransfer, saying that they had now found a driver to make the trip at the original price. Obviously by then it was far too late, as we needed to leave by 9am the next morning and I’d booked another car from a different service. During the next week I exchanged many emails with the two managers and the Quality Assurance Team, but the end result was their refusal to refund my money and their incorrect assertion that I “refused” the trip I had paid for. This was far from the case and they were clearly in breach of our agreement. Apparently they expected me to wait 10 hours until the last possible moment on the chance that they would sort out their problems with their unreliable drivers and fluctuating fees in time for my trip, though I had been told that it was canceled. This matter is STILL NOT RESOLVED, as they owe me 159.36€ for a trip they failed to provide! Unless you want to fight a battle dragging on for months in order to recoup your money (see attached images), DO NOT EVEN THINK OF USING THIS SERVICE!