This company is effectively a Ponzi scheme. They are failing people repeatedly and keeping their money based on their dubious terms and conditions. They are not paying drivers and are cancelling transfers at short notice that were almost certainly never legitimate. Have a read through the reviews on this site. It appears to me that the owners of Gettransfer are in the final throes of bankruptcy and are stealing as much money as they can before disappearing into the sunset on their illegally attained yacht. Every positive review for this company is almost certainly fake and the only honest reviews are from people like myself who have been badly let down and are substantially out of pocket. Their customer service is non-existent, they never answer emails properly (you will just get a stock answer) and once they have spoken to you once on the phone they will block your number and never answer you again. If anybody has any legal expertise they need to investigate this company immediately. They are a fraudulent organisation and I cannot implore you strongly enough to never use them.